This policy explains what personal information Winchester Power Generation ("we", "us", "our") collects through winchesterpower.ae (the "website"), why we collect it, and the choices you have. We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable UAE laws.
1. Who we are
Winchester Power Generation
Office 102, Building 1, Bay Square, Business Bay, Dubai, United Arab Emirates
Phone: +971 58 808 3232
Email: info@winchesterpower.ae
2. Information we collect
Information you give us. When you use our quote form, the rental enquiry builder, email us, call us or message us on WhatsApp, we may receive:
- your name, company name, mobile number and email address;
- your site location and project details;
- equipment and load details entered in the generator sizing tool, if you choose to send them with an enquiry;
- anything else you include in your message.
Information we do not collect. We do not take payments, ask for card or bank details, or create user accounts on this website. The sizing tool runs entirely in your browser — nothing you enter there is sent to us unless you choose to include it in an enquiry.
Technical information. Like most websites, our hosting provider may automatically log basic technical data such as your IP address, browser type and the pages you visit, for security and to keep the website running.
3. How we use your information
- to respond to your enquiry and prepare quotations;
- to arrange site surveys, supply, rental, installation, maintenance and support;
- to contact you about an ongoing order, hire or service;
- to keep business records and meet our legal obligations;
- to protect the website and our business against misuse or fraud.
We do not sell your personal information, and we do not use it for marketing to you unless you have asked us to or agreed to it. You can ask us to stop at any time.
4. Our legal basis
We process your information because you have asked us to (your consent when you submit an enquiry), because it is needed to take steps towards or carry out a contract with you, or because we are required to by law.
5. Who we share it with
We only share your information where needed:
- with our staff, technicians and subcontractors working on your request;
- with equipment suppliers, transport and logistics partners, where needed to deliver your order or hire;
- with service providers who help us run our business, such as our email, website hosting and IT providers;
- with government authorities, regulators or courts where the law requires it.
Anyone we share information with is expected to keep it confidential and use it only for the purpose we gave it to them for.
6. Third-party services on this website
- WhatsApp (Meta) — if you contact us through WhatsApp, your message is handled under WhatsApp's own privacy policy.
- Google Maps — the map on our contact page is provided by Google, which may collect technical data when it loads.
- Google Fonts — one typeface on this website is loaded from Google's servers.
- Email — our enquiry form opens your own email app, so your message is sent through your email provider.
Some of these providers may store data outside the UAE. Where that happens, we rely on the safeguards permitted under UAE law. See our cookie policy for more detail.
7. How long we keep it
We keep enquiry information for as long as needed to deal with your request. If you become a customer, we keep records for the period required by UAE commercial and tax law, after which they are securely deleted.
8. How we protect it
We use reasonable technical and organisational measures to protect personal information, including limiting access to people who need it. No method of sending data over the internet is completely secure, so please avoid sending sensitive information you do not need to share.
9. Your rights
Subject to UAE law, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, where we no longer need to keep it;
- restrict or stop using your information for a particular purpose;
- withdraw your consent at any time.
Email info@winchesterpower.ae with your request. We may need to confirm your identity before acting on it. If you are not satisfied with our response, you can complain to the UAE Data Office.
10. Children
This website is intended for businesses and adults. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
12. Contact
Questions about this policy or your information: info@winchesterpower.ae or +971 58 808 3232.